A Lesson in Phrasing
Posted by John Durbin | September 24, 2010
Recently, I got married (sorry for the heartbreak, ladies). We had the wedding in Cincinnati, which meant a lot of flying for planning (not fun) and flying for a honeymoon (very fun).
All the travel got me thinking about checked bag fees, pillow fees, and the changing expectations of travelers and their perceptions of airlines. Spirit Airlines announcing it would be charging passengers for carry on luggage to go along with the fees for checking bags is a great example of this.






